Privacy Policy

1. Introduction and Scope

send77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of users ("you", "your", "User", "Player") who access our online gaming platform at https://send77.cam and utilize our services including casino games, sports betting, live dealer entertainment, togel lottery draws, and sabung ayam broadcasts.

This Privacy Policy applies to all users regardless of their location, device, or method of accessing our services. By creating an account with send77, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our platform or services.

We operate in accordance with international data protection standards and applicable Indonesian regulations governing personal data collection, processing, and storage in the online gaming industry. Our commitment to privacy is a fundamental aspect of the trust relationship we build with every player on the send77 platform.

2. Information We Collect

To provide our services effectively and comply with legal obligations including Know Your Customer (KYC) regulations and anti-money laundering requirements, send77 collects several categories of personal information:

2.1 Information You Provide Directly

When you register for a send77 account, you provide us with personal information including:

• Identity Information: Full legal name as shown on your Indonesian National Identity Card (KTP), date of birth, nationality, gender, and government-issued identification number
• Contact Information: Email address, mobile phone number, residential address including city and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other Indonesian banks; e-wallet information for OVO, DANA, GoPay, ShopeePay, or LinkAja accounts
• KYC Documentation: Photographs or scans of your Indonesian KTP, selfie photographs holding your identification document, proof of address documents (utility bills, bank statements), and any additional verification documents requested during enhanced due diligence procedures

2.2 Information Collected Automatically

When you access and use the send77 platform, we automatically collect technical and usage information including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers
• Connection Information: IP address, Internet Service Provider (ISP), geographic location (country, region, city), time zone setting, and connection timestamps
• Usage Data: Pages visited, features used, games played, bet history, transaction records, session duration, clickstream data, and navigation patterns within the platform
• Performance Data: Loading times, error reports, system crashes, and technical issues encountered while using our services

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks and e-wallet providers
• Identity Verification Services: Results of identity checks, document authentication, and fraud screening from KYC verification providers
• Game Providers: Game session data, gameplay statistics, and betting patterns from licensed third-party game developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.)

3. How We Use Your Information

send77 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your send77 user account
• Processing your deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting markets, live dealer tables, togel draws, and all other gaming services
• Tracking your gaming activity, bet history, wins, and losses for account statement purposes
• Managing bonuses, promotions, and loyalty rewards including calculating wagering requirements and VIP tier progression

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you are at least 21 years old as required by Indonesian law
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks to prevent financial crime
• Detecting and preventing fraud, cheating, money laundering, and other illegal activities
• Complying with legal obligations under Indonesian and international gaming regulations
• Responding to requests from law enforcement, regulatory authorities, and courts when legally required

3.3 Customer Support and Communication

• Providing 24/7 customer support via live chat, email, and other communication channels
• Responding to your inquiries, complaints, and support requests
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account alerts
• Notifying you of important account changes, security updates, and policy modifications

3.4 Marketing and Promotional Activities

• Sending promotional emails, SMS messages, and push notifications about new games, bonuses, tournaments, and special offers (only with your consent)
• Personalizing marketing content based on your gaming preferences and activity history
• Conducting market research and customer satisfaction surveys to improve our services

3.5 Platform Improvement and Security

• Analyzing usage patterns and player behavior to enhance platform functionality and user experience
• Detecting technical issues, monitoring system performance, and troubleshooting errors
• Preventing unauthorized access, account takeovers, and security breaches
• Conducting risk assessments and implementing fraud prevention measures

4. Legal Basis for Processing

Under international data protection principles, send77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services under our Terms and Conditions
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, and other legal requirements applicable to licensed gaming operators
• Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, ensuring platform security, improving services, and conducting customer analytics, provided such interests do not override your fundamental privacy rights
• Consent: Where required by law, we obtain your explicit consent before processing personal data for marketing purposes, which you may withdraw at any time

5. Data Sharing and Third Parties

send77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share your data with trusted third-party service providers and partners under strict confidentiality agreements for the following purposes:

5.1 Payment Service Providers

We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.

5.2 Game Providers

Your gaming activity data (bets placed, wins, losses, game sessions) is shared with licensed game developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others to deliver game content and verify game integrity. These providers are bound by strict data protection obligations.

5.3 Identity Verification Services

KYC documentation and identity information may be shared with specialized verification service providers who authenticate your Indonesian KTP, perform fraud screening, and conduct enhanced due diligence checks when required by law or for high-value transactions.

5.4 Customer Support Tools

We use third-party customer relationship management (CRM) and live chat platforms to manage support tickets and communications. Only information necessary to resolve your inquiry is shared with these providers.

5.5 Analytics and Marketing Services

Aggregated, anonymized data may be shared with analytics providers to understand user behavior and improve our platform. With your consent, we may share limited information with marketing partners to deliver targeted advertisements.

5.6 Legal and Regulatory Authorities

We disclose personal information to law enforcement agencies, regulatory bodies, courts, and government authorities when legally required to do so, or when necessary to protect our rights, investigate fraud, or comply with legal processes.

6. International Data Transfers

As an online platform serving Indonesian players, send77 may transfer your personal data to servers and service providers located outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards including:

• Using secure encrypted connections for all data transfers
• Entering into data processing agreements with third-party providers requiring them to maintain adequate security standards
• Ensuring recipients comply with international data protection frameworks and industry best practices
• Limiting data transfers to only what is necessary for the specific purpose

By using send77 services, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.

7. Data Security Measures

send77 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

7.1 Technical Security

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Data Storage: Personal information is stored on encrypted servers located in secure, access-controlled data centers
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text
• Firewall Protection: Network firewalls and intrusion detection systems monitor and block unauthorized access attempts
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments

7.2 Organizational Security

• Access Controls: Only authorized personnel with legitimate business needs can access personal data, and all access is logged
• Employee Training: Staff members receive regular data protection and security awareness training
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure
• Incident Response Plan: Procedures are in place to detect, respond to, and report data breaches in compliance with applicable laws

While we employ robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to mitigate harm in accordance with applicable data breach notification requirements.

8. Data Retention and Deletion

send77 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements:

8.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, and gaming records to provide ongoing services and comply with ongoing legal obligations.

8.2 Closed Account Data

After you close your account, we retain certain information for legal compliance purposes including:

• Identity verification data (KYC documents) for 5 years to comply with anti-money laundering regulations
• Transaction records and financial data for 7 years as required by tax and financial record-keeping laws
• Gaming history and bet records for 5 years for dispute resolution and audit purposes

8.3 Data Deletion

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you as an identifiable individual. You may request earlier deletion by contacting us, though we may retain data if legally required to do so.

9. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements
• Right to Restriction: You may request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider
• Right to Object: You may object to our processing of your personal data for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. Please note that certain requests may require identity verification to protect your privacy.

10. Cookies and Tracking Technologies

send77 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality including login sessions and security features
• Performance Cookies: Collect anonymous usage data to improve platform performance and user experience
• Functional Cookies: Remember your preferences such as language settings and display options
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements (only with your consent)

You can control cookie settings through your browser preferences. However, disabling essential cookies may limit your ability to use certain features of the send77 platform.

11. Children's Privacy

send77 services are strictly intended for individuals aged 21 years or older in accordance with Indonesian legal requirements for online gambling. We do not knowingly collect personal information from minors under 21 years of age. If we become aware that we have inadvertently collected data from an individual under 21, we will immediately delete such information and permanently close the account.

Parents and guardians concerned about children's access to online gaming sites are encouraged to use parental control software and monitor internet usage. If you believe a minor has created an account on send77, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

send77 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email notification to registered users or through prominent notice on our website.

The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of send77 services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For urgent security concerns or suspected data breaches affecting your account, please contact our 24/7 customer support team immediately via live chat on the send77 platform.